Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams. It is all about giving a factual feedback about a store’s customer service. It involves interacting with the employees and then filling out a report detailing your experiences.
Typical Areas we cover in Mystery Shopping:
Types of Mystery Audits we do:
We have one of the unique mystery shopper database. They are just like a group of normal customers who would give you a critical insight of your customer service and your brand. We have them available in almost 40 countries of the world and they are carefully picked by us on the basis of fulfilment of certain criteria. Some of them are working with us on Full time (5000+) basis and some of them are Part time (45,000+) mystery shoppers. Our mystery shoppers are detail oriented, thorough observant and committed to deadlines, they are honest in their evaluations and keep all information regarding the assignments confidential.
We have mystery shoppers from various fields of the industry. You pick an industry and we have one working as a Mystery shopper with us like for example we have:
Also our database is constantly updated and filtered because we believe in keeping only the best.
Market Research is the process of collecting valuable information to find out if there is a market for a proposed product or service. The key to successful business is to understand what is is that your customers want and giving that to them in way that is profitable to you and it can be achieved by market research.
It involves listening to people, analyzing the information to help organizations make better decisions and reducing the risk.
Internal Auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. It is designed to review what a company is doing in order to identify potential threats to the organization’s health and profitability and to make suggestions for mitigating the risk associated with those threats in order to minimize costs.
Training is the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. Wemark is one of the organization which provides training to Hotel industry in order to improve their capability, capacity, productivity and performance.
Our belief is “Training is one of the major tool to become the best in the Modern era”. In order to fulfill this statement we help impart training to hotels and help them to reach the sky. We provide services which include counselling of employee, skill assessment, and supportive services in terms of behavioural standards.
Employee counselling is a psychological health care intervention which can take many forms. Its aim is to assist both the employer and employee by intervening with an active problem-solving approach to tackling the problems at hand. This includes dealing with the guest, communication skills ,quick action &response in order to overcome the problem of guest during their visit.
Our action gives employees of the hotel a valuable opportunity to work through problems and stress in a strictly confidential and supportive atmosphere. It provides access to several basic forms of helping: giving information, direct action, teaching and coaching, advocacy, and providing feedback.
Communication skills- Communication process, Types of communication channels, Communication Barriers, perceptions, Active Listening Skills, Non Verbal Communication and Effective ways of Understanding a customer etc.
Customer service- Customer Approach, Customer Facts, Importance of Customer Loyalty, Customer Profiling, Handling Challenging customers and situations, customer engagement & creating delight in every transaction, moment of truth, store level customer concerns and solutions etc.
Hygiene and grooming- All aspects of personal hygiene, importance of grooming, creating an impression etc.
Everyone has things that they love to do and skills they like to use. While giving training sessions, wework on employee’s soft skills ,persuasion and welcome their innovating ideas. We also work on their leadership and managerial standards , goal setting, and time management.
Behavioural standards help members and employees make appropriate decisions when the issues they face involve ethical considerations. It will help in support of day-to-day decisions. This includes personality development and body language of the employee.