Success requires lot of attention but how to examine that. How to check all the areas of customer experience and how to find the improvement areas or areas that require immediate action. Our software gives you just that and a lot more. With the help of these customer experience reports, you can view the experience from the customer’s shoes and simultaneously managers can work on their training skills. These reports can also be used to review your employee’s performance in various months and their comparison as well.
Our reporting system has the capability of creating forms as per the client’s requirement. The scoring is also given as per the SOP provided by the client.
Our shoppers fill and submit all the surveys online. It also catches out missing answers in the surveys and immediately highlights the problem areas to the shoppers.
Our software provides real time analysis of the mystery audit results along with the recommendations on how to improve.
We provide customized solutions to each and every client as per their requirements. They can focus on the improvement areas where the improvement is required the most.
Our reporting system includes tools like spell check and comment content rules which makes sure that the shopper mentions detailed comments in the report.
Our reporting system provides the recommendation on how to improve your customer service and staff training.
Our reporting technique also helps in benchmarking your own business processes or even with the competitors.
Our reporting analytics also helps in examining the highest level of the problem so as to identify the root cause.
Our reporting system also provides clients the strategies to properly handle customer touch points so as to keep their customers happy and to keep them coming back.
With the help of our reporting system, you can measure your performance on regular basis so as to increase the service level and efficiency. Along with that, comparative analysis with respect to zones or regions as per the client’s request.
It supports multiple tools for distributing results to you. You are notified whenever a new report is available for viewing. Multiple reports can be compiled into one PDF as well.
Shoppers are pre screened according to your criteria for each and every store keeping the demographics in mind. After allotment, the shoppers are automatically emailed all the necessary guidelines to perform the audit.
The Client Dashboard is a very powerful visual presentation of multiple performance indicators with lot many graphs as per client needs. T
he Client Dashboard is the perfect tool for Top management to have a look at overall picture of the company in one click.
• With easy, drag-and-drop, Print, View user-based customization capabilities, the Client Dashboard is the ultimate top-management reporting tool.
• The ability to zoom graphs, Add Snippets allows you to get a magnified view or simply export to a PowerPoint presentation for an executive meeting.
Live and Real time Flash View Tool
The Geospatial Analysis Portal is a unique feature in our analytical platform, enabling data visualization based on geographical Countries regions/districts/locations/Cities or any other company-specific organizational structures which is totally customizable as per client needs/requirement.. Multiple charts of the same type can be opened in the same report and each chart can be moved to a different position or resized for better visualization.
The Aggregate Service Excellence Report is designed to be delivered at different organizational levels – regional managers, area managers, unit type, etc. Its main objective is to deliver comprehensive and easy to follow and read performance analysis, by displaying the performance results in the context of organizational objectives, past performance and in comparison with peers. It also identifies the most critical performance areas (Attention Areas) and explains how focusing on these areas will affect overall results. The report can be scheduled for automated email delivery at a certain date, or after all jobs within the organizational level are completed. The Aggregate Service Excellence Report is fully customizable, allowing you to build your own custom Aggregate Service Excellence Reports giving your client a unique report matching their corporate style.
This brand new Reporting Tool will allow you to visualize your Business Structure in order to aggregate and instantly analyze results from the current or previous campaign on any level.
Rebranding your organization's dashboard is now available within the system. As you will see you can deliver a completely customized user experience to emphasize the individuality and strength of your company. We can completely customize this tool as per client needs. Our New Client Analytics are specially designed to provide you with a unique, contemporary and fully personalized client website starting from a custom login page. Now you can easily change the standard website appearance according to your needs and give staff direct access to the latest generation of reporting tools.
The Industry report serves to visually benchmark how Individual Locations are ranked in comparison to those of all competitors in the same industry. Visualized as a trend line the Industry Report also allows viewers to track their overall rank over time with benchmarking parameter wise.