Mystery shopping is a process in which pre recruited and qualified consumers measure the customer service provided by a company's front line service providers from the view of a normal customer. Companies cannot perfect every aspect of their store and so with the help of Mystery shopping results, you can gain insight into what truly matters for customers, exploring every dimension of the shopping experience and address the issues that are the most important for the customers.
Typical areas we cover in Mystery shopping
It has the following benefits:
Our areas of operation touch various domains of the market like Hospitality Industry, Retail etc. and also extend to Sales and Marketing audits and Training initiatives for our clients. We have specifically designed matrices, solutions and training programs to address every domain in all the industries. WeMark uses customized methodologies to assess how customers experience various products and services. We offer customizable and accurate mystery shopping tools in the following sectors: